Greater productivity and satisfaction with Baulé after-sales support services

Committed to simplifying and improving technical and after-sales support services for Baulé machines

Our expertise in molding, know-how in polyurethane chemistry, and in-house engineering skills make our range of Baulé® machines perhaps the most efficient tools for producing cast polyurethane parts. Decades of research and innovations in cast polyurethane elastomers have allowed us to develop a unique range of machines with multiple configurations, options and peripherals that cater to our customers’ process requirements and often enhance their flexibility and capacities. 

All our Baulé® machines meet the requirements for successful cast polyurethane molding: reliable material preparation, precise metering, optimal mixing technology and the highest possible process control.

For our customers, uninterrupted operations and continuity in production are of utmost importance. Despite our technical centers and global presence, unexpected incidents can disrupt production schedules. To ensure the uninterrupted functionality of production lines and prompt troubleshooting to resolve any issues that may arise, we have enhanced our digital support services to make the lives of our customers easier. 

Designed to make things work – Baulé® Easy Services 

Designed around our Baulé® machines, the aim of Baulé® Easy Services is to ensure that production lines remain functional and any potential incident is resolved easily and effectively. 

Baulé® easy assist enables remote troubleshooting of customer machines. 

Baulé® easy parts is an online platform that allows our customers to identify and order spare parts in real time. 

Baule® easy data monitors machine activities in real time to fully understand and track what occurs in production lines. 

Baulé® easy support – simplifying and enhancing the customer support experience 

Surely not all hurdles related to maintenance and after-sales support have been eliminated. 

Inefficient tracking, the loss of critical information on defaults and solutions, and the absence of a centralized troubleshooting history may probably be attributed to conventional methods for registering technical requests. All such issues can obstruct the timely resolution of technical problems and subsequently lead to downtimes and a drop in operational efficiency and performance. 

Baulé® easy support was specifically developed to tackle these challenges and present not only effective solutions for after-sales technical support but also to enhance the customer support experience. A ticketing tool to efficiently log technical requests, perhaps the biggest advantage of this digital service is that it represents a smooth transition for users as it can be integrated seamlessly into the Baulé® easy parts platform. 

A digital solution to tackle several challenges 

Thanks to Baulé® easy support, various actions taken on the machine are tracked efficiently. Users can easily register and monitor maintenance and technical requests in one centralized location that can also provide a comprehensive overview of machine history and service interactions. 

The elimination of memory loss in connection with defaults and solutions is one of the major benefits of Baulé® easy support. As detailed records of previous incidents and their resolutions are readily accessible, technicians have access to this troubleshooting history in order to tackle recurring problems effectively. 

Furthermore, users have round-the-clock access to Baulé® easy support and can easily register and follow technical requests at any time. This 24/7 availability minimizes downtime and allows manufacturers to enhance operational efficiency by addressing issues promptly. 

Streamlining the process of after-sales technical support ensures that issues are resolved swiftly and efficiently. Reduced operational disruptions, enhanced productivity and a positive impact on the manufacturer’s bottom line are the logical consequence. 

Covestro’s Baulé® easy support represents a significant step forward in enhancing after-sales technical support. The benefits are far-reaching and manufacturers using Covestro's Baulé® machines can now enjoy a more reliable and productive operational experience. Baulé® easy support demonstrates Covestro’s commitment to providing comprehensive support to its customers and, ultimately, contributing to enhanced manufacturing efficiency and customer satisfaction.